Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. The returns period lasts for 14 days after you receive any item, bjut only for damaged goods. If a book is damaged, packaging and/or the book, a photo of the damage should be provided to Draevnn Motkova within 2 days of receiving the package. If photo evidence is not received within the noted two days, since delivery of receiing the item, unfortunately a refund can not be provided.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase which contains the date and time delivered.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at the noted contact email address on this website and further information needed to conduct an exchange we will provided you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.